A New Home, An Old Republic

My wife and I recently purchased a home in Sendero Springs in Round Rock, Texas.  This was our first resale purchase and we wanted to make sure we went with a good builder.  The builder of the home is Streetman Homes.  They build a high quality home and it speaks volumes that as other builders are going bankrupt or not able to secure construction loans, Streetman Homes continues to build new homes in a new section of Sendero Springs.  In addition to a quality builder, we wanted some home protection.  No, I’m not talking about guns!  We decided to purchase a home warranty protection from Old Republic Home Protection.  My brother has been recommending Old Republic to clients for many years and has always received positive feedback from them.  It may have been the best (and most affordable) “upgrade” to the value of our home and to our peace of mind!

As the Texas heat approaches historic records for most 100-degree days in a year, what could possibly go wrong with a three-year old home built by a quality home builder?  The air conditioning, of course!

My first call was to Old Republic.  Actually, I went to their website and did everything online – it was fast, easy, and very convenient.  I was very excited to put my warranty plan to use.  The plan charges me $60 for the service call.  I was contacted by Adams Air Care and promptly scheduled the next available appointment (two days).  The technician was very professional in assessing the situation.  He suspected a leak in the system as he refilled about two pounds of 410A.  He even poured vinegar down the drain pipe for me and hosed down my condenser in the scorching sun!  A couple of hours later, he left my home feeling cooler than it had all summer!

A couple of weeks later, the air conditioner wasn’t keeping up with my thermostat so I called Old Republic to have Adams Air Care come out again for a service recall (no charge).  The technician came back, added about four pounds of 410A and was determined to find the leak.  He said my evaporator coil needed to be replaced.  No problem.  I’ve got a warranty plan that will cover the parts and labor for this.  Upon further investigation by the technician, he would need to remove and re-install the furnace and several ducts in the attic in order to have proper access to the coil.  That would probably cost me about $2,000 and would certainly not be covered by my warranty plan.  Problem.

So I called my local Old Republic account executive and told her the mess I was in.  An hour later I got a call from an Old Republic representative telling me I had the option to get a second opinion and I could get a cash settlement from Old Republic to the tune of $953, which is what they would’ve paid Adams Air Care.  That means if it costs me $1,000, I pay $47 out of pocket.  It also means if it costs me $900, I pocket $53.  Originally, I thought having a leak in my air conditioner would make a major dent in my wallet, but after hearing this news, I couldn’t wait to shop around (my specialty) and find someone to “git-r-done.”

I contacted the original company that installed the unit.  They said it could be done and would charge a $650 flat rate to replace an evaporator coil.  Two guys spent over five hours to git-r-done.  The air conditioner is cooling like a champ and I’m about $300 wealthier.  Thanks to Old Republic, I can’t wait until something else needs fixing or replacing at my home.  Just kidding!  In all seriousness, I wish my home could be 100% problem-free, but it’s still great to have a back-up plan.

On your next real estate purchase, make sure you get a home warranty plan from a company like Old Republic.  It should give you immediate peace of mind and if anything were to happen, it just might save you some money and pay for itself.

Facebook Auto Publish Powered By : XYZScripts.com