“Read this Blog and then give Tametria B. a promotion…”

…she seems to be the only one giving me any confidence in purchasing from your company in the future.  Her extension is 2009.  Please forward this email to her.”

Does that sound a bit harsh?

That was the content of the email I sent a supervisor of letstalk.com recently.

I recently became a free agent in the cell phone world and decided to go with Sprint and eliminate all of my nit picky overage charges from verizon.  I have 3000 minutes and my cell phone bill was still over $300 last month for overage charges!  That was reason enough to switch.  So I got some pretty cool phones:

This one is mine:

This one is for my wife:

The hassle with ordering from letstalk.com was enough to make me want to pay $50 more and go through a Sprint store.  But, I chickened out since I was so close to finishing this order and I have a busy week.

The ordering process was pretty smooth, and Heather did a great job with the order-taking part, but lacked some follow-through.  I kept getting these ridiculous emails to call Sprint and verify my credit information before my order could be processed.  So I did that….THREE SEPARATE TIMES!  Every time I called, Sprint would tell me that my credit decision was approved.

I thought Heather was banking it big from my big order and she would return my call…..she didn’t.

I then tried the website’s “fill out this form and we’ll call you back” feature and…they didn’t.

So tonight I called again, asked to speak to a supervisor, and there was none to talk to (they were all busy).

Finally, I got a hold of Tametria and after 3 attempts to Sprint Credit, and 3 attempts with letstalk.com, she took care of business.  All it took was for her to call Sprint Credit and verify that I was approved.  So all of the emails and instructions for me to call Sprint Credit was a big waste of my time!

Thanks Tametria, for allowing me to move forward with my life.  Thank you for taking the time to listen to me and do a little extra work (like the credit verification phone call) that completed my order.  You deserve a raise.

So was my email harsh?  Well, I figure a letter that might potentially benefit somebody like Tametria is much better than a letter that is filled with complaints.  So there you go letstalk.com, please train your people and please give a bonus to Tametria.

This just underscores how important it is for me to listen to my clients and not just go after the sale.  With 10,000+ real estate agents in Greater Austin, doing that alone will differentiate me from the crowd.

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